Safe & Care
Carefree experiences
Your health and wellbeing are our top priority.
In our 35-year company history, our main priority has been to guarantee our clients’ and employees’ health and wellbeing. At AQUA HOTEL we want you to enjoy our hotels and live a carefree experience. We want to share the measures we have adopted following the requirements established by the government and health authorities.
For this reason, we have created the “Safe & Care” by AQUA HOTEL stamp.
The protocol includes measures and guidelines designed by a committee of technicians of the Institute for Spanish Toursim Quality (ICTE) along with the Ministry of Tourism and the Ministry of Health.
*These prevention measures are subject to possible changes by the Ministry of Health or government
authorities.
You can download the attached PDF for more information or contact us at:info@aquahotel.com or + 34 93 767 87 74.
1 - CLEANING AND DESINFECTION PROTOCOL
Increase the frequency of cleaning and reinforce the standards in rooms, surfaces, common areas and kitchens.
2 - RESTAURANT SERVICES
Gastronomy with assisted buffet, new service concepts, individual dishes and dishes cooked to your taste at our show cooking.
3 - SECURITY AND SOCIAL DISTANCE
Arrangement of different elements and security measure marks.
4 - TRAINING AND MATERIAL FOR OUR EMPLOYEES
We have trained our teams to ensure their safety. We offer our clients and employees work protection equipment at our facilities.
5 - EMPLOYEES’ HEALTH
We have an internal training protocol and an early detection protocol adapted to the sanitary regulations.
6 - DIGITAL EXPERIENCE
Digital solution techniques to avoid or minimize direct contact: pre-check in, digital bar and restaurant menus.
7 - ANIMATION AND ENTERTAINMENT
We offer a great variety of shows every night and children animation taking into account the security recommendations and capacity.
8 - SWIMMING POOLS
Furniture reallocation at our swimming pool surroundings to keep the security distance. Intensification in the maintenance and cleaning of water to ensure its highest quality.
9 - FITNESS AND SPA
You will be able to enjoy our facilities by appointment only, limited capacity and following the safety and hygiene standards.
10.CERTIFICATES
SAFE TOURISM CERTIFIED certificate by the Institute for Spanish Toursim Quality (ICTE). Audited by the SOCIETÉ GÉNÉRALE DE SURVEILLANCE (SGS).
