Safe & Care
Carefree experiences
Your health and wellbeing are our top priority.
In our 35-year company history, our main priority has been to guarantee our clients’ and employees’ health and wellbeing. At AQUA HOTEL GRUP we want you to enjoy our hotels and live a carefree experience. We want to share the measures we have adopted following the current requirements established by the government and health authorities.
For this reason, we have created the “Safe & Care” by AQUA Hotel stamp.
This protocol of measures is prepared based It is made based on the SAFE TRAVELS label, an internationally recognized seal established with safe travel protocols on a global scale. The seal is promoted by The World Travel & Tourism Council (WTTC) and follows the guidelines of the World Health Organization (WHO).
We want you to enjoy your stay with the utmost peace of mind.
*These prevention measures are subject to possible changes by the Ministry of Health or government
authorities.
You can download the attached PDF for more information or contact us at:info@aquahotel.com or + 34 93 767 87 74.
1 - CLEANING AND DESINFECTION PROTOCOL
Increase the frequency of cleaning and reinforce the standards in rooms, surfaces, common areas and kitchens.
2 - RESTAURANT SERVICES
Gastronomy with assisted buffet, new service concepts, individual dishes and dishes cooked to your taste at our show cooking.
3 - TRAINING AND MATERIAL FOR OUR EMPLOYEES
We have trained our teams to ensure their safety. We offer our clients and employees work protection equipment at our facilities.
4 - EMPLOYEES’ HEALTH
We have an internal training protocol and an early detection protocol adapted to the sanitary regulations.
5 - DIGITAL EXPERIENCE
Digital solution techniques to avoid or minimize direct contact: pre-check in, digital bar and restaurant menus.
6 - ANIMATION AND ENTERTAINMENT
We offer a great variety of shows every night and children animation taking into account the security recommendations.
7 - SWIMMING POOLS
Intensification in the maintenance and cleaning of water to ensure its highest quality.
8 - SPA & FITNESS
You will be able to enjoy our facilities by appointment only, limited capacity and following the safety and hygiene standards.
9 - CERTIFICATIONS
All our establishments are certified with ISO 90001:2015 and now also with the new SAFE TRAVELS certification, promoted by The World Travel & Tourism Council (WTC), created to reduce the spread of the coronavirus. For this we have a world leader, SOCIETÉ GÉNÉRALE DE SURVEILLANCE (SGS) that audits us annually to guarantee safety in all procedures.